Refund & Returns Policy
At Luxenestia, customer satisfaction is important to us. We aim to make your shopping experience smooth, transparent, and worry-free. This Refund & Returns Policy outlines the conditions under which products may be returned or refunded when purchased through our marketplace.
Eligibility for Returns
You may request a return or refund under the following conditions:
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The item is damaged, defective, or incorrect upon delivery
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The item is unused, unworn, and in its original condition
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The request is made within 7 days of receiving the product
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The product is returned with original packaging, tags, and accessories
Certain items may be non-returnable due to hygiene or safety reasons. These will be clearly marked on the product page.
Non-Returnable Items
The following items are generally not eligible for return or refund unless damaged or incorrect:
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Personal care, beauty, and cosmetic products that have been opened or used
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Innerwear or intimate apparel
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Clearance or final sale items
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Digital products or downloadable content
How to Request a Return
To initiate a return or refund request:
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Contact our customer support team within 7 days of delivery
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Provide your order number, product details, and reason for return
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Share clear photos or videos (if the item is damaged or incorrect)
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Our team will review your request and guide you through the next steps
Once approved, return instructions will be shared with you.
Refund Process
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Refunds are processed after the returned item is received and inspected
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Approved refunds will be issued to the original payment method
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Refund processing time may take 7–10 business days, depending on your bank or payment provider
Shipping fees (if applicable) are non-refundable, unless the return is due to our error or a defective product.
Exchange Policy
If you prefer an exchange instead of a refund, please mention this while submitting your request. Exchanges are subject to product availability.
Vendor-Specific Policies
Luxenestia operates as a multi-vendor marketplace. Some sellers may have slightly different return conditions. In such cases, the seller’s policy will apply and will be mentioned on the product page.
Order Cancellations
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Orders can be cancelled before shipment for a full refund
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Once the order has been shipped, cancellation is no longer possible
Contact Us
If you have any questions regarding refunds or returns, please contact our support team through the Contact Us page. We’re here to help and ensure a fair resolution.
This policy is subject to change without prior notice. Please review it periodically for updates.